About the job
We are the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together a fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
Job Summary
The Sales Support Associate works closely with small and medium customers and sales reps and delivers value by providing proactive and reactive sales support.
Responsibilities
Pre-Sales Administration and Transactions Coordination
- Coordinates all pre-sales activity for small- and medium-sized customers
- Collects complete and correct data upfront
- Validates data for accuracy
- Keeps systems up-to-date with customer information and legal documents
- Manages cases according to regional Case Management guidelines
- Oversees quote approval process
- Assists with New Customer setup
- Handles escalation between Sales Support and other internal groups
- Operates in the optimized caseload range
- Works on small projects in addition to an everyday role
Customer Engagement
- Follows up with customers on required documents and missing information
- Ensures Customer PO compliance
- Follows up on orders
- Assists with customer questions via email or phone
- Assists with gathering preliminary QBR info
Complex Deal Support
- Project manages single-country, large, complex deals
- Manages all changes and keeps the quote and documents up to date
- Engages cross-functional teams to coordinate requirements against deadlines
Data Integrity
- Handles Internal Service Tickets to resolve Credit and Billing issues
- Executes Data corrections in Siebel based on fallout report
- Facilitates SFDC opportunity management by cleaning up opportunities based on guidelines
Process and Policy adoption and reinforcement
- Trains Sales reps on new tools, processes, and policies
- Delivers refresher training to address knowledge gaps
- Communicates process improvements and enhancements to Sales Team
Qualifications
- Proven experience preferred
- Bachelor's degree preferred
