About the job
We Are an all-in-one digital workplace for frontline teams in the retail and hospitality industries. Our mobile app gives business leaders and frontline teams the performance tools they need to communicate, learn, and work - all in one place. We have over 300 clients across the world including Boots, BurgerFi, Lancôme, Lacoste, Logitech, Peloton, Lidl, Vans and many more.
What We Need…
We are looking for a motivated and dynamic Customer Support Specialist, to join our Customer Experience team.
As a Customer Support Specialist, you will work directly with our customers to answer their questions and provide support. You will be one of the pillars of our customer happiness and will work in close collaboration with our Customer Success, Customer Implementation, Product and QA teams.
If customer care drives you, and you are passionate about the tech industry, this challenge is for you!
What You'll Do…
- Help our customers using our solutions and all our features
- Reception, qualification, and resolution of inbound tickets
- Identify reproduce and report bugs to our product and development team
- Communicate and update our customers regularly.
- Use our customer’s feedback to suggest improvements to make our apps greater
- Work to achieve the best Customer Satisfaction and be Customer Focus.
- Contribute to our Help Center and internal tools
What You Have...
- Experience in Customer Support
- And/or you love customer relationships and are a real problem solver who wants to start a new challenge
- Passionate about start-ups, digital and new technologies
- Excellent oral and written communication skills (written and oral)
- Good interpersonal and organizational skills
- Ability to work in teams or individually as and when required
- Fluent in English and French (Any other language is a plus)
What We Offer...
- 25 days holidays (plus RTT – subject to eligibility)
- Mutuelle coverage for you and your family (optional)
- Team events including weekly lunches and lots of social events
- Free online HIIT sessions
- Regular training and coaching to make you even better in your role
