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Vacancy: Account Manager - Digital PR

About the job

Job Title: Account Manager - Digital PR

Role Type: Full Time - Permanent

Hours: 37 ½ Hours per Week

Location: Remote Working

Salary: £24,000 - £30,000 PA (Depending on experience)

We are a fast-growing digital marketing agency who have become the market leader in the content publishing world, growing to over 150 people in 3 years. We are disrupting the content publishing industry by providing unparalleled efficiency and quality of service. Each month we deliver 3-4 million words of content and build hundreds of links. We expect to double the business again in the next 18 months.

 

Role Accountabilities:

  • Be the point of contact for all Digital PR customers, enabling them to get the most use out of our core services, providing support and continued guidance for the customer.
  • Act on behalf of the customer's interests, ensuring that projects are delivered on time and to specification.
  • Provide management of the customer's service reviews and weekly updates. 
  • Present weekly, monthly and quarterly meetings with the customer where appropriate
  • Prepare and present reports to the customer
  • Understand each customer's budget & future plans to ensure that NWB’s delivery roadmap is aligned with customers' requirements
  • Up/Cross-Selling additional services to the customer from our core product offering
  • Ensuring customer renewals of subscription packages

 

KPIs - Actual Targets:

  • Revenue per quarter from existing customers
  • The renewal rate of campaigns
  • Upsell/Cross-sell % from existing DPR customers
  • DPR Customers NPS Score

 

Benefits:

  • New work laptop
  • Workplace pension with company contributions
  • Up to 33 days holiday based on company tenure (inc. Bank Holiday)
  • Leading full sick pay policy
  • Leading maternity & paternity leave policy
  • Full Employee Assistance, health and wellbeing program inc. 24-hour telephone and in-person counseling support
  • Fully remote role - No daily commute!
  • Birthday off every year
  • Employment anniversary gift vouchers
  • Time allocated every month dedicated to personal development
  • Access to leading online training courses

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I agree to and accept that ZNOJDZIEM LLC will provide better user experience by collecting, analyzing and cataloging information about Internet electronic addresses that I have connected with my devices and about the type of my devices (such as the type and version of software) as well as by making automatic decisions (not involving sensitive data). The agreement applies for the legally binding period, or until either the user or ZNOJDZIEM LLC withdraws from the agreement. Withdrawing from the agreement will result in removing the user's data. Please see our privacy policy.