About the job
We are looking for a Service Technicians either based in Paris or Lille area.
As a Service Technician, you provide technical support for our products, applications and service solutions to our customers. You will work with an experienced engineer to learn the right way of working, maintaining and repairing our automated storage solutions.
You will act as a brand ambassador by modeling Our Core Values in every interaction with customers & colleagues and be the face of the Life Cycle Service department at our customer sites across the region.
In this important role you must prove to be flexible and willing to commit the time and effort necessary to meet our customers’ needs ensure customer satisfaction and loyalty during every interaction.
Your tasks and responsibilities:
- Preventative & corrective maintenance ofour systems & solutions
- Complete jobs in a timely manner according to set quality standards
- Customer training (Operator, Health & Safety, Maintenance etc.)
- Generate leads
- Administrative management tasks (reporting, personal spare parts inventory, etc.)
- Provide remote diagnostics (via phone or remote connection)
- On-call service to customers
- PLC troubleshooting & diagnostics
- Basic Software troubleshooting
- Understand, promote and advise on Kardex Remstar products and services
- Adhere to local Health and safety regulations
- Positively represent the company with all external & internal stakeholders
- Contribute to the performance of the team by displaying a positive and enthusiastic attitude, showing support and involvement in all activities
- Ensure all customer feedback is recorded in a structured and professional manner to support our continuous improvement culture
- Support the growth of Kardex Remstar by promoting a positive and professional image of our business at all times
- Act as a trusted advisor
Your profile:
- A good general standard of education
- Mechanic/ Electronic / Electrical degree/training
- CompTIA A+ of similar experience
- Experience in field customer service
- Familiar with diagnostic methods
- Basic computer skills
- Technical/mechanical/electronic experience
- Experience with interfacing and integrating of mechatronic machines into software systems like warehouse management and ERP
- Experience in industrial communication (Field bus, Ethernet, etc.)
- Experience with onsite health and safety regulations & standards
- Excellent communication skills
- Customer-oriented
- Confident, strong assertive team player
- Good interpersonal skills
- Ambitious and looking for growth
- Willingness to travel
- Service-minded
- English language CEFR Level B1 (intermediate), senior Level B2 (upper intermediate)
- German/other languages are valued
- Local language proficiency
- Mechanic / Electronic Training
- Familiar with diagnostic methods / Methodological skills
- Basic computer skills
- PLC troubleshooting
- Electrical & Electronic troubleshooting
- Basic software programming knowledge
- Logistics knowledge/ experience is a plus
- Ability to work at a height
- Car license
