We are seeking a Windows Systems Desktop Engineer with a strong background in Windows desktop operating systems, peripheral technologies, as well as excellent problem-solving, communication, and project management skills. As an engineer you will play a critical role in ensuring the stability, security, and efficiency of Windows-based desktop systems across the organization.
Responsibility:
Design/Build/Manage/Maintain the Windows 10 user experience on a virtualized platform including Windows based Thin Clients.
Design/Build/Manage/Maintain peripheral technologies and devices utilized by the Desktop Engineering team, including monitoring tools (Systrack), Thin Clients and laptops.
Manage end-user technology projects, such as migrations, deployments and introducing new technology solutions
Maintain awareness of trends analysis to identify and escalate major incidents and problems and escalate quickly
Provide desktop management automation through scripting to deliver consistent and predictable services
Ensures systems and workstations are compliant with organizational policies and security standards
Creation of desktop, laptops and virtual machine baselines for the Windows Desktop Platform
Tier 3 internal support for escalations where it relates to the Windows workstation platform (software and/or hardware)
Experience - heavily required:
Strong hands-on experience with Microsoft Windows client and server OS’s, preferably in a virtualized environment
In-depth understanding of Active Directory; including GPO’s and DNS as applied to the Windows client OS
Well versed in scripting (PowerShell is a priority)
Have a troubleshooting mindset (i. e. parsing event log, utilizing System Internals tools)
Strong verbal and written communication skills
Experience - may be not all, but some of
Experience managing system and user configuration across large, distributed environments
Strong understanding of networking concepts and protocols, such as TCP/IP, DNS, DHCP, and VPN
Experience in Windows Performance Benchmarking and Monitoring Utilities
Understanding of Digital Workspace Tools including Microsoft Office, O365, Box and conferencing software (Zoom, MS Teams)
Familiarity of deployment and management tools (Intune, SCCM)
Understanding of Virtual Desktop Infrastructure architectures and the underlying hardware utilized by VDI
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