About the Role:
As a member of the L2/L3 Technical Support team, you will be responsible for resolving highly technical and complex issues quickly and efficiently. Your role involves acting as the bridge between business, DATA, and R&D teams, working collaboratively to define and resolve problems within cross-functional teams.
Responsibilities:
- Provide expert support to business, DATA, and R&D teams with a high level of technical knowledge and customer satisfaction.
- Manage the queue of incoming inquiries, prioritize them, and resolve issues based on urgency.
- Respond to assigned tickets, adhering to SLAs.
- Document solutions for future reference and contribute to creating reports in Tableau.
- Share best practices in SQL and MS Excel within the domain.
Qualifications:
- Bachelor’s degree in Computer Science or relevant fields in engineering/science.
- 2+ years of experience in data analysis, L2/L3 support, business analysis, or business intelligence.
- Proficiency in SQL, with expertise in joins, aggregations, subqueries, partitions, window functions, and string/time functions.
- Advanced knowledge of MS Excel, including formulas and pivots.
- Experience with Tableau, GitHub, Lenses, and Python is a plus.
- Upper-Intermediate English (B2 level or higher).
Skills:
- Strong troubleshooting and problem-solving abilities.
- Excellent attention to detail.
- Ability to remain calm under pressure and work efficiently in a fast-paced environment.
- Excellent communication skills to deliver information clearly to both business and technical audiences.
- Strong relationship-building skills to positively influence actions and collaborate effectively within a team.
- Proactive approach in delivering solutions that meet the needs of business, DATA, and R&D teams.
- Creative and "outside-the-box" thinker.
