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Vacancy in Poland: Incident management / Data analysis specialist Salary

About the Role:

As a member of the L2/L3 Technical Support team, you will be responsible for resolving highly technical and complex issues quickly and efficiently. Your role involves acting as the bridge between business, DATA, and R&D teams, working collaboratively to define and resolve problems within cross-functional teams.


Responsibilities:

  • Provide expert support to business, DATA, and R&D teams with a high level of technical knowledge and customer satisfaction.
  • Manage the queue of incoming inquiries, prioritize them, and resolve issues based on urgency.
  • Respond to assigned tickets, adhering to SLAs.
  • Document solutions for future reference and contribute to creating reports in Tableau.
  • Share best practices in SQL and MS Excel within the domain.

Qualifications:

  • Bachelor’s degree in Computer Science or relevant fields in engineering/science.
  • 2+ years of experience in data analysis, L2/L3 support, business analysis, or business intelligence.
  • Proficiency in SQL, with expertise in joins, aggregations, subqueries, partitions, window functions, and string/time functions.
  • Advanced knowledge of MS Excel, including formulas and pivots.
  • Experience with Tableau, GitHub, Lenses, and Python is a plus.
  • Upper-Intermediate English (B2 level or higher).

Skills:

  • Strong troubleshooting and problem-solving abilities.
  • Excellent attention to detail.
  • Ability to remain calm under pressure and work efficiently in a fast-paced environment.
  • Excellent communication skills to deliver information clearly to both business and technical audiences.
  • Strong relationship-building skills to positively influence actions and collaborate effectively within a team.
  • Proactive approach in delivering solutions that meet the needs of business, DATA, and R&D teams.
  • Creative and "outside-the-box" thinker.

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