About the job
THE ROLE & THE TEAM
The Transport Solutions team is a local team based in Berlin. The team takes care of all actions and issues concerning middle mile transport (line hauling) across Europe covering 27 countries using in excess of 30+ linehaul carriers. It covers different transport flows including Outbound Transports, Internal Transports and Return Transports.
Reporting to the Head of Transport Solutions, this is a single contributor role initially. You are supporting the overall goal to get all orders delivered fast, on time and at the lowest costs to the last mile carriers in the destination countries for delivery to end-customers.
As a Carrier Performance Manager you are responsible for the linehaul carrier allocation to transport lanes, securing sufficient carrier capacity in line with business needs, the weekly/monthly linehaul carrier performance management process as well as preparing/holding QBRs with our key linehaul providers. You identify key lanes subject to underperformance, perform required root-cause analysis and drive corrective actions to improve performance. In addition, you identify and drive key initiatives in order to improve costs and customer experience (CX). CX enhancement examples include measures in order to improve delivery success and/or overall lead time to our customers. Cost improvement initiatives include measures to improve truck utilization through the allocation of the right truck sizes to lanes, reducing shipping frequencies as well as improving & standardizing the process of how we load our trucks.
WHAT WE’D LOVE YOU TO DO
- You’ll work to change the norm, push the boundaries of convenience, speed, services and costs for our customers.
- You’ll partner with external colleagues such as Controlling and Warehousing as well as internal colleagues from Team Transport such as Delivery Solutions, Linehaul Operations, Linehaul Tendering & Contracting in order to identify key opportunities
- You’ll work closely with carriers and contribute in growing our network
- You’ll work in projects to improve costs and customer experience
- You’ll exchange best practices with other Zalando teams
- You’ll onboard new countries' carriers and services
WE'D LOVE TO MEET YOU IF
- You have a degree in supply chain management, logistics management, economics or similar disciplines.
- Several years of experience in a logistics & supply chain-related environment, preferably linehaul management, e-commerce is a plus, ideally with previous leadership and project management experience
- You are detail-oriented with a strong analytical mindset and financial awareness with excellent knowledge in Office skills, you have the will and ability to quickly get deeply involved in complex contexts and to persistently pursue the set goal, at the same time, you do not lose sight of the big picture.
- High level of Ownership and Bias for Action, strong motivation, with a strong drive for Continuous Improvement, who enjoys working independently as well as in a team and across teams Ability to interact & communicate with various stakeholders at all levels in order to foster close collaboration & negotiations
- Languages English fluent, German would be a plus and any other European language would be valued positively
OUR OFFER
- Employee shares program
- 2 paid volunteering days a year
- In a hybrid working model with 60% (or more) remote per week, actual practice is up to each team to best support their collaboration
- Work from abroad for up to 30 working days a year
- 27 days of vacation a year to start
- Relocation assistance available (subject to prior agreement)
- Family services, including counseling and support
- Health and wellbeing options (including Gympass)
- Mental health support and coaching are available
