THE ROLE & THE TEAM
The Transport Solutions team is a local team based in Berlin. The team takes care of all actions and issues concerning middle mile transport (line hauling) across Europe covering 27 countries using in excess of 30+ linehaul carriers. It covers different transport flows including Outbound Transports, Internal Transports and Return Transports.
Reporting to the Head of Transport Solutions, this is a single contributor role initially. You are supporting the overall goal to get all orders delivered fast, on time and at the lowest costs to the last mile carriers in the destination countries for delivery to end-customers.
As a Carrier Performance Manager you are responsible for the linehaul carrier allocation to transport lanes, securing sufficient carrier capacity in line with business needs, the weekly/monthly linehaul carrier performance management process as well as preparing/holding QBRs with our key linehaul providers. You identify key lanes subject to underperformance, perform required root-cause analysis and drive corrective actions to improve performance. In addition, you identify and drive key initiatives in order to improve costs and customer experience (CX). CX enhancement examples include measures in order to improve delivery success and/or overall lead time to our customers. Cost improvement initiatives include measures to improve truck utilization through the allocation of the right truck sizes to lanes, reducing shipping frequencies as well as improving & standardizing the process of how we load our trucks.
WHAT WE’D LOVE YOU TO DO
WE'D LOVE TO MEET YOU IF
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